Below is a real world business problem solved by NECS Solutions Engineer Vince McHugh. Vince is the Vice President of Network Solutions and brings over 30 years of solving complex business challenges to New England Copy Specialists.
By: Vince McHugh
I had one of my Sales people bring me in to see a customer who wanted to solve their Controlled Unclassified Information issue. They are a Federal Government Contractor and need to be able to demonstrate that they are in compliance with 32 CFR Part 2002, Controlled Unclassified Information. The IT Manager correctly identified that they only need to add a cover sheet to alert users to CUI documents in the printer or Multi Functional Device tray. The Cover Sheet needs to have specific information on it to identify CUI and show how it is to be handled.
I told him that I could definitely modify a Banner \ Separator Page that could have all the CUI identification and instructions to print out on top of each document that prints to a particular printer or print Queue. A nice low tech solution!
But I have a passion for solving my Customer’s Business problems by combining software, hardware, and know how! So I asked him if he had any concern that someone might simply lift the cover sheet either accidentally or on purpose and see the CUI Document. He asked what else we could do and I told him if the documents get marked “CUI” anywhere in the name of the electronic file, we could use that to trigger a workflow that would re route that CUI Print Job from the Printer Queue the End User selected on the Print Server to a Secure Input Queue and then send the User an email that would tell them that their print job had been re routed and where to pick it up. It doesn’t matter what application they are printing from. If it has CUI anywhere in the name it triggers the CUI Secure Printing workflow. Using this Rules Based Routing workflow with Secure Follow Me type printing they can pick up their CUI print job at any MFD in their company by logging in and releasing the CUI job from the Secure Print Queue, A real nice high tech solution that requires no change in the printing behavior on the end users part!
Let’s take this a step further and combine the low tech with the high tech solutions and get the best of both. By adding the CUI Separator page to the secure output printer that receives the re routed CUI print job you have the CUI print job inaccessible to anyone except the person who printed it. And even when THEY release the CUI print job it prints with an appropriate CUI Banner \ Separator Page over it. So even after the Authorized User picks it up no one else can casually look at the information in passing. I am now comfortable that we have done everything we can to help our Customer meet their Federal requirements for Controlled Unclassified Information.